1. The Casee.pl online store, operating at: www.casee.pl, is run by Global Ambition sp. z o. o., based at: ul. Nałęczowska 30, 20-701 Lublin, operating under the NIP number: 7123398334, REGON: 385378349.
2. These Regulations of the Online Store define the rules for making purchases in the Casee.pl online store, in particular the rules and procedure for concluding distance sales contracts via the Store, as well as the complaint procedure and the procedure for withdrawing from the contract by the Consumer.
3. In the scope of Services provided electronically, these Regulations are the regulations referred to in Art. 9 of the Act on the provision of electronic services of July 18, 2002 (consolidated text: Journal of Laws of 2020, item 344, as amended).
4. The Regulations are addressed to all Customers of the Store. All Customers are obliged to read the provisions of the Regulations before making a purchase.
5. Each Customer is obliged to comply with the provisions of the Regulations. Sales are based on the version of the Regulations applicable at the time of placing the order.
6. Each Customer has the opportunity to read the Regulations at any time by clicking on the hyperlink "Store Regulations" on the Store's website www.casee.pl. The Regulations can be downloaded and printed at any time.
7. All information contained on the Store's website www.casee.pl relating to products (including prices) does not constitute an offer within the meaning of Art. 66 of the Civil Code of April 23, 1964 (consolidated text: Journal of Laws of 2020, item 1740, as amended), but an invitation to conclude a contract, pursuant to Art. 71 of the Civil Code of April 23, 1964 (consolidated text: Journal of Laws of 2020, item 1740, as amended). By sending the Order Form, the Customer submits an offer to purchase the indicated Goods for the price and conditions specified in the description.
2. DEFINITIONS
Regulations - this set of regulations organizing the rules for using the Store Services by Customers.
Consumer (contracts concluded before January 1, 2021) - a natural person concluding a civil law contract via the Store, not directly related to his or her business or professional activity.
Consumer (contracts concluded from January 1, 2021) - the following persons are considered Consumers:
a natural person concluding a civil law contract via the Store, not directly related to his or her business or professional activity - the so-called "Consumer in the strict sense"
and
a natural person concluding a civil law contract via the Store, directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions of the Central Statistical Office. Registration and Information on Business Activity - the so-called "Entrepreneur with Consumer Rights".
For the purposes of these Regulations, it is assumed that if there is no distinction between the two groups of entities indicated, the Regulations apply to both Consumers in the strict sense and Entrepreneurs with Consumer rights.
Customer - a natural person (including a Consumer) who is at least 13 years old (provided that he or she has obtained the consent of a statutory representative), a legal person and an organizational unit that is not a legal person, to which special provisions grant legal capacity, which uses the Services provided by the Store .
Order Form - Service available on the Store's website, through which the Customer can make a purchase, in particular by adding Goods to the Cart and specifying certain terms of the Sales Agreement, including: delivery and payment method.
Basket - an element of the Store in which the Goods selected by the Customer are visible and in which the Customer has the opportunity to determine and modify the Order data, including the number of Products purchased.
Store - an online service belonging to the Seller, available under the domain: www.casee.pl, through which the Customer can purchase Goods from the Seller.
Seller - Global Ambition sp. z o. o. based at: ul. Grochowska 23/31, 04-186 Warszawa, entered into the register of entrepreneurs kept by the District Court in Lublin, 6th Commercial Division, under KRS number: 0000825396, NIP: 7123398339, REGON: 385378349, who, while conducting commercial or professional activity, proposes sales via his website website.
Goods - a movable item traded between the Store and the Customer, the terms of sale of which are specified in the Order Form.
Sales Agreement - a distance sales agreement for Goods concluded by the Customer via the Store, usually via the Order Form.
3. ACCEPTANCE AND PROCESSING OF ORDERS
1. The condition for using the Store is to read and accept these Regulations. By placing an order, the Customer accepts the content of the Regulations.
2. Orders from customers are accepted using the sent Order Form, made via the website: www.casee.pl or by e-mail to shop@casee.pl, 7 days a week, 24 hours a day.
3. The order for Goods is made as follows:
1. Select the appropriate case design;
2. Select the appropriate phone model;
3. Select the type of Case from the available list;
4. You can also add your own printing options in the "individual print" field;
5. Add to cart and place order;
6. Make a payment for the selected product using the payment service.
4. Entrepreneurs recognized as the so-called Entrepreneurs with consumer rights (see the definition of "Consumer" in these Regulations), concluding contracts after January 1, 2021, will have to indicate, at the time of placing an order for Goods, that the purchase is not of a professional nature for them.
5. After placing the order, the Customer receives confirmation of the order placed by e-mail to the address provided in the Order Form.
6. After the Customer receives confirmation of acceptance of the offer, the order fulfillment process by the Seller begins, with:
a. in the case of placing an order payable on delivery - it starts no later than the next business day after its confirmation by the Seller.
b. in the case of placing an order paid by traditional transfer - it begins after the payment for the placed order is credited to the Store's bank account.
7. Orders placed in the Store are processed during the Store's working hours (on working days, Monday to Friday, from 8:00 a.m. to 4:00 p.m. Orders placed on working days after 4:00 p.m., on Saturdays, Sundays or holidays, will be processed the next business day.
8. The Customer will receive a message that the order has been accepted for processing, which is understood as the Seller's declaration of acceptance of the offer. Upon receipt by the Customer, a Sales Agreement is concluded.
9. A VAT receipt is issued for each order. At the customer's request, a VAT invoice will also be sent.
10. The available means of communication between the Customer and the Store are:
a. E-mail - biuro.casee@gmail.com
b. Telephone - +48692577985
c. Correspondence address - ul. Nałęczowska 30, 20-701 Lublin
d. +48692577985
11. The price given in the order is the total value that the Customer is obliged to pay (gross price). It includes the applicable tax and delivery costs.
12. The Seller reserves the right to change prices in the Store, introduce new Goods for sale, conduct and cancel promotional campaigns, or make changes to them, in accordance with applicable law.
13. If the Consumer is obliged to make a payment exceeding the agreed price described in the previous paragraph, the Store will immediately inform the Consumer about this fact, explaining the reason for the price difference. Additional costs will be charged to the Consumer only after obtaining the Consumer's express consent.
4. DELIVERY AND TRANSPORT COSTS
1. The order is shipped in the Store via:
- Parcel lockers
- Delivery man
* free delivery cost
2. Orders placed in the Store are processed only on business days. Orders placed on Saturdays, Sundays and holidays will be processed on the next business day.
3. The waiting time for shipment is usually: 2 business days. The waiting time includes the order processing time, i.e. collecting the Goods for the order and the expected delivery time, which is 24 hours in the case of Poland.
4. The Seller is not responsible for delays resulting from the carrier's fault.
5. When collecting the parcel delivered by the courier, the Customer should carefully check the content and completeness of the parcel, the condition of the external packaging and the condition of the ordered Goods in his presence. In the event of damage to the shipment, the Customer should prepare a damage report together with the courier, in two identical copies signed by the Customer and the courier.
6. It is possible to collect the ordered Goods in person at the stationary store at the following address: ul. Nałęczowska 30, 20-701 Lublin.
5. PAYMENT PROCESSING
1. As part of the operation of the Store, the following payment methods are possible:
- by transfer, to a bank account - 92 1020 1042 0000 8102 0498 7782;
- Online payment via the Stripe, Przelewy24, PayPal and other
payment platforms;
2. The customer who chose the transfer payment option is obliged to pay the fee for the placed order within five (5) business days from the date of placing the order. Otherwise, the Seller's offer is not binding and the order is deleted from the system. In the payment title, you only need to provide the order number. It is possible to extend the payment deadline by informing the Store staff in advance.
6. COMPLAINTS
Before receiving the parcel, always check whether it has not been damaged during transport. If the packaging has visible external damage, we recommend that you refuse to accept the shipment and then contact us by phone: +48 692 577 985.
After paying the cash on delivery amount and confirming receipt of the parcel, it is possible to open the parcel in the presence of the courier - if any discrepancies are found, a discrepancy report is prepared, which constitutes the basis for a subsequent complaint.
If the purchased goods turn out to have manufacturing defects or do not match the description, please follow the following complaint procedure:
Send us the product you want to complain, attaching a written statement in which you describe the detailed reasons for the complaint, the form of compensation, as well as the return address and account number to which the refund will be made (depending on the decision made by the store).
Within 14 days of receiving the shipment, we will inform you by e-mail or telephone about the result of the complaint procedure.
If the complaint is considered positively, within 7 business days from the date of the decision, we will compensate you for the costs incurred by: repairing the complained product, sending a new product or refunding your money.
If the complaint is considered unjustified, we will provide you with a detailed justification of the decision and we will send back the complained product at our expense within 14 business days. In case of payment by payment card, the refund will be made to the card.
If you have any doubts, please contact us by e-mail: biuro.casee@gmail.com or by phone: +48 692 577 985. We will provide you with tips on how to file a complaint quickly and smoothly.
Return of products
In accordance with applicable regulations, within 30 calendar days from the date of delivery of the ordered goods, you have the right to return them without giving reasons as part of the withdrawal from the contract, in accordance with the general principles arising from the provisions on concluding distance contracts. This applies only to consumer sales, and therefore applies only to sales to a natural person who makes a purchase for purposes unrelated to professional or business activity.
The returned product cannot bear traces of use - each element must be complete and factory-packed, the goods delivered in the original packaging in unchanged condition. If this condition is not met, the product will not be accepted.
If you want to return a product:
Contact us via e-mail (biuro.casee@gmail.com)
Send back the purchased product in undamaged condition and in its original packaging with all its contents.
Attach a written statement to the shipment stating your willingness to return the product, as well as the account number to which the refund will be transferred.
Within 3 business days of receiving your shipment, we will check the condition of the delivered product (whether it shows no signs of use, whether it has been damaged or destroyed, whether it is in the original packaging with all its contents).
If we note no contraindications, we will send information to your email address that the return of the product has been approved. The refund will be made to the attached account number within 7 days. In case of payment by payment card, the refund will be made to the card.
If your product return is rejected (due to damage to the product or signs of use), we will send you information about the rejection of the product return to the e-mail address provided. We will send the product back to the indicated return address within 7 business days, covering the shipping costs.
7. RIGHT OF WITHDRAWAL
1. Pursuant to the Act on Consumer Rights of May 30, 2014 (consolidated text: Journal of Laws of 2020, item 287, as amended), the Consumer may withdraw from the sales contract for Goods purchased in the Store without giving a reason, by submitting an appropriate declaration in writing, within fourteen (14) days from the date of delivery of the Goods (i.e. from the date of receipt of the Goods by the Consumer). For the Consumer to meet this deadline, it is enough to send a statement before its expiry.
2. The consumer may withdraw from the contract by submitting a declaration of withdrawal to the Seller. The declaration template constitutes Annex 1 to these regulations.
3. The declaration of withdrawal from the contract should be sent to the following address: ul. Nałęczowska 30, 20-701 Lublin.
4. The Consumer will return the Goods to the Seller within fourteen (14) days from the date on which he withdrew from the contract. To meet the deadline, it is enough to return the Goods before its expiry.
5. The Goods should be returned to the Seller's address: ul. Nałęczowska 30, 20-701 Lublin.
6. The Seller, within fourteen (14) days from the date of receipt of the declaration of withdrawal from the contract, will refund to the Consumer all payments made by him, including the cost of delivering the Goods, but the payment will not be refunded until the Goods are returned or delivered. by the Consumer, proof of its return.
7. The Seller will refund the payment using the same payment method used by the Consumer.
8. The consumer bears the costs of returning the Goods to the Seller.
9. The Consumer is not entitled to withdraw from the Sales Agreement regarding the contract:
in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to meet his individual needs;
in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items;
in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline for withdrawal from the contract;
for the supply of digital content that is not saved on a tangible medium, if the performance of the service began with the Consumer's express consent before the deadline for withdrawal from the contract and after the entrepreneur informed him about the loss of the right to withdraw from the contract;
10. The right to withdraw from a distance contract does not apply to any entity other than the Consumer, as defined for the purposes of these Regulations (see: definition of "Consumer").
8. OUT-OF-COURT DISPUTE RESOLUTION
1. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others: With:
Mediation conducted by the appropriate Provincial Trade Inspection Inspectorate, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. The list of Inspectorates is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
Assistance from the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of the Trade Inspection, to which an application to consider the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
Free assistance from the city or district consumer ombudsman.
Online ODR platform available at: http://ec.europa.eu/consumers/odr/.
2. This chapter entitled "Out-of-court dispute resolution" does not apply to one category of persons described in these Regulations as Consumers, the so-called "Entrepreneurs with consumer rights", which entered into force for contracts concluded from January 1, 2021. Therefore, for all contracts, this chapter applies only to entities belonging to the so-called Consumer category in the strict sense.
9. PERSONAL DATA PROTECTION
1. By placing an order, the Customer consents to the processing of personal data provided by him in order to complete and service the order by the Seller, who is also the administrator of personal data, within the meaning of Art. 7 Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation ), OJ L 119, 4/05/2016, p. 1–88.
2. The administrator of personal data provided by the Customer when using the Store is the Seller.
3. Personal data contained in the Seller's database are not transferred to entities that do not participate in the implementation of the Sales Agreement.
4. The customer, in accordance with Art. 15 Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation ), OJ L 119, 4/05/2016, p. 1–88, has the right to access his/her personal data and may request their correction or deletion. The Seller provides each Customer with the right to control the processed personal data.
5. Providing personal data is voluntary, however, lack of consent to the processing of personal data makes it impossible to complete the Customer's order.
6. Detailed information regarding personal data and privacy protection is included in the "Privacy Policy" tab on the Store's website.
10. FINAL PROVISIONS
1. The Regulations define the rules for concluding and executing the Sales Agreement for Goods available on the Store's website.
2. The sales contract is concluded between the Customer and the Seller.
3. The Regulations are available to all Customers in an electronic version on the Store's website www.casee.pl.
4. In order to use the Store's Services, it is necessary to have devices allowing access to the Internet and a web browser enabling the display of websites, as well as providing an e-mail address enabling sending information regarding the execution of the order.
5. All persons, including Customers, are prohibited from posting illegal content on the Store's website.
6. In matters not regulated by these Regulations, the relevant provisions of generally applicable law shall apply.
7. The Regulations do not exclude or limit any rights of the Customer who is a Consumer, which he is entitled to under mandatory provisions of law. In the event of a conflict between the provisions of the Regulations and mandatory legal provisions granting rights to consumers, these provisions shall prevail.
8. In the event that any of the provisions of these Regulations are or are intended to become invalid or ineffective, the validity of the entire remaining part of the Regulations shall remain unaffected. In such a case, the Parties will replace the invalid or ineffective provision with another one that reflects the intended economic purpose as closely as possible. This also applies accordingly to any gaps in the Regulations.
Annex 1: Form for withdrawal by the Consumer in the strict sense and by the Entrepreneur with Consumer rights from the concluded contract
City: ___________, date: __________
Consumer/Entrepreneur with Consumer rights:
First name and last name: ________________
Address: ________________
Email: ________________
Tel: ________________
Entrepreneur:
Name: Global Ambition sp. z o. o.
Headquarters: ul. Nałęczowska 30, 20-701 Lublin
Correspondence address: as above
WITHDRAWAL FORM BY A CONSUMER OR AN ENTREPRENEUR WITH CONSUMER RIGHTS
FROM THE SERVICES AGREEMENT
Hereby, acting pursuant to Art. 27 of the Act on Consumer Rights of May 30, 2014 (consolidated text: Journal of Laws of 2020, item 287, as amended), as follows:
Article 27 of the Consumer Rights Act
A consumer who has concluded a distance or off-premises contract may withdraw from it within 14 days without giving a reason and without incurring costs, except for the costs specified in Art. 33, art. 34 section 2 and art. 35.
I inform you about my withdrawal from the contract concluded on _______________, consisting in:
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Due to the above, I kindly ask you to return the following amount of money resulting from the withdrawal from the contract: PLN ______ (in words: _________________________________), which should be transferred to the following bank account number: _________________________.
Yours faithfully,
__________________
(handwritten signature of the Consumer/Entrepreneur with consumer rights)
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